Collection Services, Inc. is part of a family of companies located in Pensacola, Florida. These companies are: Collection Services, Inc. Synergistics Business Cycle Management, Gulf Credit Services , CheckMate Recovery Systems, and Synergistics Voice Broadcasting.
Financial Stability CSI is the largest part of a family of companies that have been successful and financially stable in business in Northwest Florida for over fifty years with the same ownership for the past forty two years. Many of our healthcare clients have been with us for most of those years, or, after trying other agencies, have returned to us for their bad debt collection and self-pay billing needs.
Agent Training New agents must complete an in-depth orientation and training process including close observation by the division manager. This process takes about two weeks to complete.
CSI documents compliance through its internal Professional Practices System (PPMS), which provides requirements for planning and performing audits including regulatory audits. Some examples of audits performed are: • Live and/or recorded agent telephone call audits HIPAA(?), FDCPA(?), FDUTPA(?) • Audits of manual and automated due diligence processes. • Review and update of letters.